Refund policy

Your satisfaction is our first priority!  If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your account. We cannot refund or exchange Products for change of mind or errors you made in your Order. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned in their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. 

Returns Process

To return an item, please send us an email to shoponiline@domafoods.co.nz with the following information:

        1. Your Order number if known (appears on the top of the confirmation email)

        2. Your name and address

        3. A description of the fault on the item you are returning

        4.Whether you would like a refund, issue a store credit or exchange. If you wish               to exchange it for a different item, please include the name and quantity of the             replacement item.

 

Once you contact us, we will investigate your issues and advise you as to whether your Product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your Products, with which you must comply. 

Refunds will be issued using the payment method used for the purchase. Store credits will be issued to the account used to purchase the Products.

We aim to process refunds and replacements within 7 days once we receive the returned product ( if necessary) .However, depending on your item and the number of returns in our system, this may take longer