Shipping policy

Our aim is for standard delivery to be within three working days; however, sometimes may take longer if we have a delay by our partner couriers.

Doma Foods does not accept responsibility for any goods not signed for on delivery. Work addresses are fine, but please state delivery hours and all necessary information such as building number, level or office name.

 Orders are processed and shipped during regular business hours (Monday through Friday 9:30AM – 5:00PM, excluding public holidays). Your parcel should arrive within 2-3 working days. If we encounter any problems processing or shipping your order you will be contacted within two business days. Orders travelling within the North Island are generally delivered in 1-3 days and orders for the South Island are generally delivered in 2-5 days. Any orders being delivered to rural addresses can take up to 5 days due to infrequent schedules of Rural Couriers –on all parcels we cannot guarantee the exact day or time of a delivery.

If you haven’t received your parcel within 5 days, please contact us.

Couriers can sometimes experience difficulties in delivering to apartments or gated areas because 1) there is no safe place to leave deliveries when no one is home; 2) some apartments are security coded and access to these buildings is
difficult. Please ensure that someone will be home to receive your order or consider sending the delivery to a work address. Redirection charges may apply if the courier has to return to that apartment again to deliver the order.

Our products can be delivered straight to your door anywhere in New Zealand. Postage is an additional charge, calculated at time of purchase.

An order submitted by on Public Holiday will be ship out the following bussnies day.